QTEC Facilities Management offers a service that will meet all of your expectations and where possible exceed them. Our team is focused on quality so that you are able to concentrate on your core business. We pride ourselves on being able to offer a wide range of facilities management services from one point of contact and strive to work with you to develop a service level agreement that not only reflects the high standards of your organisation but also meets your businesses core requirements.
We will tailor our services at your location to reflect the high standards of your organisation. We will provide a team of engineers led by our assigned Contract Manager, which fulfil your standard requirements and respond to any developments that may occur.
We will include the provision of a responsive service that deals with any issue appropriately, including any specialist assets or requirements. Our experience elsewhere means we already have in place the knowhow, processes and resource to deal successfully with any developments. We want to ensure you are delighted with the service.
The ability to scale back or increase the scope and breadth of services is vital to the successful delivery of the contract. Given our size, the ability to deliver flexible services is one of our key strengths. Flexing our service can mean adding other properties to the contract as much as reducing reactive costs if necessary.
We will ensure your demands and expectations are met with a well-resourced team. Understandably there is a focus on cost and where this can be reduced; but not at the expense of service quality.
We appreciate you are looking for a partner who can deal with all maintenance related issues. Our scope of service, coverage and self-delivery means we are able to fulfil all of your requirements, whatever they are within the M&E and building maintenance field.
Given the services you are considering as part of a potential contract it is vital that you are confident in, and can demonstrate to those around you, the success of the service. This confidence comes from the ability to see clearly, through information provided, the level the service is being delivered to, what incidents have occurred and how they were responded to and what is planned for the future.
We manage contracts through a collaborative relationship with our customers, with honest and open communication that enables us to work together for the best possible outcomes. We have a highly experienced team, enabling us to utilise key lessons learned to improve the service we provide.
We can offer services and when you need them, whether this is managing specialist assets or providing a single helpdesk for all queries or fulfilling project work such as office moves, new asset installation or something else.